/* TicketMaster · estilos compartidos (consola y portal) */
:root {
  --bg: #f4f5f9; --panel: #ffffff; --panel2: #f8f9fc; --borde: #e3e6ef; --texto: #1c2233; --muted: #6b7489;
  --marca: #4f46e5; --marca2: #4338ca; --marca-suave: #eef0ff; --ok: #16a34a; --warn: #d97706; --peligro: #dc2626; --info: #0284c7;
  --sombra: 0 1px 2px rgba(16,24,40,.06), 0 4px 16px rgba(16,24,40,.06); --radio: 10px;
  color-scheme: light;
}
:root[data-theme="dark"] {
  --bg: #0f1320; --panel: #171c2b; --panel2: #1d2334; --borde: #2a3247; --texto: #e6e9f2; --muted: #8e97ad;
  --marca: #7c74ff; --marca2: #948dff; --marca-suave: #232848; --sombra: 0 1px 2px rgba(0,0,0,.3), 0 4px 16px rgba(0,0,0,.25);
  color-scheme: dark;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { font: 14px/1.5 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; background: var(--bg); color: var(--texto); }
a { color: var(--marca); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3 { margin: 0 0 .5rem; line-height: 1.25; }
h2 { font-size: 1.25rem; } h3 { font-size: 1.05rem; }
.muted { color: var(--muted); } .small { font-size: .85em; }
.hidden { display: none !important; }
.fila { display: flex; gap: .6rem; align-items: center; flex-wrap: wrap; }
.grow { flex: 1; min-width: 0; }
.pila > * + * { margin-top: .8rem; }
.centrado { display: grid; place-items: center; min-height: 100vh; padding: 16px; }

.tarjeta { background: var(--panel); border: 1px solid var(--borde); border-radius: var(--radio); box-shadow: var(--sombra); padding: 18px; }
.marca { display: flex; align-items: center; gap: .55rem; font-weight: 700; font-size: 1.05rem; }
.logo { display: inline-grid; place-items: center; width: 32px; height: 32px; border-radius: 8px; background: linear-gradient(135deg, var(--marca), #06b6d4); color: #fff; font-size: .8rem; font-weight: 800; letter-spacing: .5px; flex: none; }

/* Botones y formularios */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: .4rem; border: 1px solid var(--borde); background: var(--panel); color: var(--texto);
  padding: .5rem .9rem; border-radius: 8px; font: inherit; font-weight: 600; cursor: pointer; white-space: nowrap; }
.btn:hover { border-color: var(--marca); text-decoration: none; }
.btn.primario { background: var(--marca); border-color: var(--marca); color: #fff; }
.btn.primario:hover { background: var(--marca2); }
.btn.peligro { color: var(--peligro); } .btn.peligro:hover { border-color: var(--peligro); }
.btn.fantasma { background: transparent; border-color: transparent; }
.btn.fantasma:hover { background: var(--marca-suave); }
.btn.sm { padding: .3rem .6rem; font-size: .85rem; }
.btn:disabled { opacity: .55; cursor: default; }
label.campo { display: block; }
label.campo > span { display: block; font-size: .82rem; font-weight: 600; color: var(--muted); margin-bottom: .25rem; }
input, select, textarea { width: 100%; font: inherit; color: var(--texto); background: var(--panel); border: 1px solid var(--borde); border-radius: 8px; padding: .5rem .65rem; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--marca-suave); border-color: var(--marca); }
textarea { resize: vertical; min-height: 90px; }
input[type=checkbox] { width: auto; }
.grilla2 { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: .8rem; }
.check { display: flex; gap: .5rem; align-items: flex-start; padding: .35rem 0; cursor: pointer; }
.check input { margin-top: .2rem; }

/* Etiquetas */
.chip { display: inline-flex; align-items: center; gap: .35rem; padding: .12rem .55rem; border-radius: 999px; font-size: .78rem; font-weight: 600; white-space: nowrap;
  background: var(--panel2); border: 1px solid var(--borde); }
.chip .punto { width: 8px; height: 8px; border-radius: 50%; background: currentColor; }
.sistema { color: #fff; border: 0; }
.e-nuevo { background: #e0f2fe; color: #075985; border-color: #bae6fd; }
.e-abierto { background: #ede9fe; color: #5b21b6; border-color: #ddd6fe; }
.e-en_progreso { background: #fef3c7; color: #92400e; border-color: #fde68a; }
.e-esperando_cliente { background: #fce7f3; color: #9d174d; border-color: #fbcfe8; }
.e-resuelto { background: #dcfce7; color: #166534; border-color: #bbf7d0; }
.e-cerrado { background: #e5e7eb; color: #374151; border-color: #d1d5db; }
.p-baja { color: var(--muted); } .p-media { color: var(--info); } .p-alta { color: var(--warn); } .p-urgente { color: var(--peligro); }
:root[data-theme="dark"] .e-nuevo { background: #0c3550; color: #bae6fd; border-color: #164e72; }
:root[data-theme="dark"] .e-abierto { background: #2e1f5c; color: #ddd6fe; border-color: #45307f; }
:root[data-theme="dark"] .e-en_progreso { background: #45300a; color: #fde68a; border-color: #6b4a12; }
:root[data-theme="dark"] .e-esperando_cliente { background: #4a1530; color: #fbcfe8; border-color: #6d1f47; }
:root[data-theme="dark"] .e-resuelto { background: #0f3b22; color: #bbf7d0; border-color: #17592f; }
:root[data-theme="dark"] .e-cerrado { background: #2a2f3c; color: #d1d5db; border-color: #3a4152; }

/* Tablas */
.tabla-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: .6rem .7rem; border-bottom: 1px solid var(--borde); vertical-align: middle; }
th { font-size: .78rem; text-transform: uppercase; letter-spacing: .03em; color: var(--muted); font-weight: 700; background: var(--panel2); }
tbody tr.clic { cursor: pointer; }
tbody tr.clic:hover { background: var(--marca-suave); }
tr.novedad td:first-child { box-shadow: inset 3px 0 0 var(--marca); }
tr.novedad .asunto { font-weight: 700; }

/* Conversación */
.hilo { display: flex; flex-direction: column; gap: .8rem; }
.msj { border: 1px solid var(--borde); border-radius: var(--radio); padding: .75rem .9rem; background: var(--panel); max-width: 92%; }
.msj .cab { display: flex; gap: .5rem; align-items: baseline; font-size: .82rem; color: var(--muted); margin-bottom: .3rem; flex-wrap: wrap; }
.msj .cab b { color: var(--texto); }
.msj .cuerpo { white-space: pre-wrap; word-wrap: break-word; }
.msj.cliente { align-self: flex-start; }
.msj.equipo { align-self: flex-end; background: var(--marca-suave); border-color: transparent; }
.msj.interno { align-self: stretch; max-width: none; background: #fffbeb; border: 1px dashed #f59e0b; }
:root[data-theme="dark"] .msj.interno { background: #2b2410; border-color: #a16207; }
.adjs { display: flex; gap: .4rem; flex-wrap: wrap; margin-top: .5rem; }
.adj { display: inline-flex; align-items: center; gap: .3rem; font-size: .82rem; padding: .2rem .55rem; border: 1px solid var(--borde); border-radius: 6px; background: var(--panel); }

/* Mensajes emergentes y modales */
#avisos { position: fixed; right: 16px; bottom: 16px; display: flex; flex-direction: column; gap: 8px; z-index: 100; }
.aviso { background: #111827; color: #fff; padding: .65rem .9rem; border-radius: 8px; box-shadow: var(--sombra); max-width: 360px; animation: entra .2s ease; }
.aviso.error { background: var(--peligro); } .aviso.ok { background: var(--ok); }
@keyframes entra { from { transform: translateY(8px); opacity: 0; } }
.fondo-modal { position: fixed; inset: 0; background: rgba(10,14,25,.5); display: grid; place-items: center; padding: 16px; z-index: 50; }
.modal { width: min(560px, 100%); max-height: calc(100vh - 32px); overflow: auto; }
.modal.ancho { width: min(760px, 100%); }
.vacio { padding: 2.5rem 1rem; text-align: center; color: var(--muted); }
.alerta { padding: .7rem .9rem; border-radius: 8px; background: var(--marca-suave); border: 1px solid var(--borde); }
.alerta.warn { background: #fffbeb; border-color: #fde68a; color: #92400e; }
:root[data-theme="dark"] .alerta.warn { background: #2b2410; border-color: #6b4a12; color: #fde68a; }
code, .mono { font-family: ui-monospace, SFMono-Regular, Consolas, monospace; font-size: .86em; }
.codigo { background: var(--panel2); border: 1px solid var(--borde); border-radius: 8px; padding: .6rem .7rem; word-break: break-all; }

@media (max-width: 640px) {
  .msj { max-width: 100%; }
  th, td { padding: .5rem; }
  .ocultar-sm { display: none; }
}